Customer Experience Specialist

4 days ago

Gurgaon, Haryana, India beBeeCompliance Full time ₹ 80,00,000 - ₹ 1,00,00,000

Job Title: Executive - KYC

Our organization is constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experiences.

Our motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

As a member of our team, you will be responsible for ensuring KYC scrubbing task adherence within timelines. You will prepare and publish daily refusal reconciliations, as well as manage customer communication plans as per schedule.

Key Performance Indicators include ensuring accurate data/files updation & MIS for critical processes, checking KYC deduplication of applications as per the agreed timeline and TAT, including database updations.

Benefits:

  • A robust wellness and wellbeing program to support mental and physical health of our employees.
  • A well-curated bouquet of rewards and recognition programs for the employees.
  • A dynamic, inclusive, and diverse team culture.
  • A gender-neutral policy.
  • Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance, and Annual Health Checkup, Dental, and OPD benefits.

Requirements:

Technical Skills
  • Excellent working knowledge of Excel (knowledge on other data management tools will be preferred).
  • Understanding of basic regulatory compliances on KYC.
Competencies
  • Process Orientation.
  • Detail Orientation.
  • Analytical Ability.
Qualification

Graduate in any discipline.

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