Customer Experience Specialist
1 week ago
This role involves ensuring timely repair services delivery to customers. The coordinator will manage schedules, coordinate with internal teams and external partners, and provide excellent customer experience.
Responsibilities:- Coordinate and schedule repair activities to ensure on-time service delivery.
- Manage repair requests by creating and accurately maintaining In-house Repair Orders (IHRO) in the CRM system.
- Communicate with customers regarding repair status, timelines, and any required information.
- Provide administrative support to field service personnel, including service call management and logistics coordination.
- Establish and maintain effective communication with stakeholders to resolve issues and ensure smooth workflow.
- Monitor parts availability and coordinate with the supply chain or vendors to minimize delays in repair processes.
- Maintain accurate records of repair activities, including service logs, parts usage, and turnaround time.
- Bachelor's degree with strong customer service experience.
- Typically requires 4+ years of relevant experience for entry into this level.
- Working knowledge of SAP CRM and SAP ECC is highly desirable.
- Excellent communication skills in English and fluency in both English and the local language.
- Collaborative team environment.
- Opportunities for process improvement and career growth.
This position offers a chance to work in a dynamic field service environment and contribute to delivering exceptional customer experiences.
-
Transforming Customer Experience
3 days ago
Gurgaon, Haryana, India beBeeExperience Full time ₹ 20,00,000 - ₹ 30,00,000Customer Experience SpecialistWe are seeking a seasoned Customer Experience Specialist to drive customer satisfaction and implement strategies to enhance their experience.End-to-end ownership of Top B2B customers' service experience is crucial for this role.Key performance indicators (KPIs) such as repeat rate, fault rate, Mean Time To Resolve (MTTR), and...
-
Customer Experience Specialist
2 weeks ago
Gurgaon, Haryana, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000Job Summary:We are seeking a dedicated and results-driven Customer Experience Specialist to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer service, resolving customer issues, and providing solutions that meet their needs.Key Responsibilities:Customer Interaction:Handle high-volume...
-
Customer Experience Representative
2 weeks ago
Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 10,00,000Customer Service RoleWe are seeking a Customer Care Specialist to provide world-class service to our customers. As a key member of our team, you will be responsible for delivering exceptional customer experiences through prompt and efficient issue resolution.Key Responsibilities:Respond to customer inquiries in a timely and professional manner.Resolve...
-
Gurgaon, Haryana, India beBeeExperience Full time ₹ 75,00,000 - ₹ 1,50,00,000Customer Support Specialist Job OpportunityAs a dedicated customer support specialist, you will engage directly with clients to provide an efficient incident resolution process and exceptional customer experience.You will triage customer support tickets, collaborating closely with support teams to resolve incidents and respond to requests in a timely...
-
Customer Experience
6 days ago
Gurgaon, Haryana, India KIA Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob SummaryWe are seeking a results-driven Customer Experience (CX) Program Specialist to lead the design, execution, and optimization of customer experience initiatives across the organization. This role will play a pivotal part in enhancing dealership-level CX practices, managing nationwide Mystery Shopping programs, and driving cross-functional...
-
Director of Customer Experience
3 days ago
Gurgaon, Haryana, India beBeeLeader Full time ₹ 1,50,00,000 - ₹ 2,00,00,000Job Title: Director of Customer ExperienceThis role is ideal for a seasoned professional with a proven track record of driving continuous improvement initiatives to enhance customer experience. You will advise and implement the vision and strategy for the Support organization, deliver defined Objectives and Key Results (OKRs) against company goals, and...
-
Delivering Exceptional Customer Experiences
1 week ago
Gurgaon, Haryana, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 1,20,00,000Customer Service SpecialistWe are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Specialist. In this role, you will be responsible for delivering exceptional customer experiences to our clients, ensuring their needs are met and exceeded.Job Responsibilities:Provide superior customer service to clients...
-
Customer Experience Specialist
3 hours ago
Gurgaon, Haryana, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878As a valued member of our team, you will be responsible for delivering exceptional customer experiences through effective communication and issue resolution.Customer Interaction: Engage with international clients via phone calls, ensuring prompt and professional service to resolve issues and meet customer needs.Product/Service Support: Provide accurate and...
-
Customer Experience Specialist
6 days ago
Gurgaon, Haryana, India Ventures Hrd Centre Full time ₹ 6,00,000 - ₹ 12,00,000 per yearExperience in customer experience management, customer journey mapping.Experience with CRM systems, Sales force, Adobe Experience, data analytics tools & customer feedback mechanisms. Strong analytical skills with the ability to interpret data.
-
Customer Experience Specialist
6 days ago
Gurgaon, Haryana, India beBeeCommunication Full time ₹ 12,00,000 - ₹ 20,00,000Customer Interaction ProfessionalYou will serve as the first point of contact for customers across calls, WhatsApp, and email. Your primary responsibility is to handle customer queries, order tracking, and ensure a positive brand experience.
