Chief Customer Success Officer

3 days ago

Kozhikode, Kerala, India beBeeLeadership Full time ₹ 20,00,000 - ₹ 25,00,000
Global Customer Support Director

We are seeking a seasoned leader to head our customer support team, ensuring exceptional client satisfaction and seamless ticket resolution across the globe.

Key Responsibilities:

  • Lead global customer support operations, managing teams across multiple locations
  • Drive escalation resolution, platform issue troubleshooting, and support KPIs
  • Build and implement support SLAs, SOPs, QA metrics
  • Manage NPS scores and drive continuous improvement initiatives

Requirements:

  • 10+ years in Customer Support / Experience roles for SaaS platforms
  • Experience managing global enterprise accounts (US & EMEA preferred)
  • Familiar with DevOps/SaaS support ecosystem
  • Excellent English communication and escalation management skills
  • Strong in KPI management, data analytics, and customer engagement

What We Offer:

  • Opportunity to lead high-performing support teams
  • Collaborative work environment with cross-functional teams
  • Chance to make a meaningful impact on customer experience and business growth

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