Customer Engagement Specialist

1 week ago


Gandhinagar, Gujarat, India beBeeCustomer Full time ₹ 25,00,000 - ₹ 40,00,000
Job Description

We are seeking a highly motivated and results-driven customer service professional to join our team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong passion for delivering exceptional customer experiences.

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The successful candidate will be responsible for:

  1. Providing comprehensive product information to customers
  2. Solving customer inquiries and issues related to products or services
  3. Developing and maintaining customer service guidelines
  4. Keeping accurate records of customer interactions
  5. Giving persuasive pitches to potential customers
  6. Recording customer information and updating it regularly
  7. Resolving customer queries effectively
  8. Preparing sales reports by analyzing customer feedback
Requirements
  • Should be confident and dynamic with a bent towards sales
  • Excellent interpersonal and listening skills
  • Good persuasion skills
  • Able to convert customer interest into sales efficiently
  • Good negotiation skills
  • Team player with a quick learning curve
  • Passionate about delivering high-quality work
Desired Skills and Experience
  • SSC or higher education
  • Fresher or experience in customer service
  • Ability to communicate effectively in Hindi and English
  • Basic computer skills
What We Offer
  • Amazing work culture
  • Complete day shift
  • 6-day working week
  • 1 roster off per week
  • Unlimited incentives
  • Good opportunity for career progression
  • Group medical coverage
  • Gratuity as per applicable law


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