CRM Operations Director

16 hours ago

Delhi, Delhi, India beBeeCRMManager Full time ₹ 10,00,000 - ₹ 15,00,000

Job Overview

The CRM Manager will oversee and optimize the lead management process to drive customer engagement, retention, and revenue growth. Acting as a bridge between sales, marketing, and support teams, this role ensures effective use of the CRM, maintains data integrity, and delivers actionable insights.

Main Responsibilities:

  • Crm Platform Management & Optimization
  • Data Quality & Integrity
  • Lead Management & Automation
  • Cross-Functional Coordination
  • Training & Support
  • Reporting & Analytics
  • Customer Journey Strategy
  • Compliance & Security

Required Skills & Qualifications:

  • Bachelor's degree in business administration or related field.
  • 2–4+ years of experience managing crm systems or sales operations.
  • Proficiency in crm platforms and workflow automation.
  • Strong analytical and data-driven decision-making ability.
  • Excellent communication, training, and cross-team collaboration skills.
  • Detail-oriented, organized, and process-driven with the ability to manage multiple initiatives in a fast-paced environment.

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