API Support Specialist
1 month ago
We are seeking a skilled API Support Specialist to join our team at Worldline. As a key member of our support team, you will be responsible for providing expert-level support for our API layer, ensuring seamless integration and optimal performance.
Key Responsibilities- Transition knowledge about the API layer from the development team into the support team, reviewing documentation to ensure clarity and accuracy.
- Ensure configuration management processes are in place for ongoing maintenance and deployment of code into test and production environments.
- Develop monitoring to proactively alert the support team to failures and errors, minimizing impact on end-users.
- Develop and maintain support guides and Standard Operating Procedures for common tasks and failures.
- Handle Incidents related to the API layer, providing regular updates and clear communication with other teams and stakeholders.
- Perform Root Cause Analysis for significant failures and develop maintenance releases to resolve bugs and keep third-party libraries up-to-date.
- Implement changes to the API layer in accordance with ITIL Change Management processes.
- Share knowledge with the wider UK team through knowledge-sharing sessions and assist with candidate solution design for enhancement bids and proposals.
- Excellent skills in Java development, with specific experience in Spring Boot and other common Java frameworks.
- Substantial knowledge of Jakarta EE/JEE application development within an IBM WebSphere Application Server environment.
- Experience with relational databases (e.g., Oracle, MySQL, SQL Server) using JPA and enterprise messaging technologies (e.g., IBM MQ, AMQP, Kafka).
- Proficiency with Linux and experience with test and deployment automation technologies.
- Excellent problem-solving skills and written and verbal communication skills to tailor communications with team members, service management teams, and customers.
We are a global leader in payments and transactional services, shaping the evolution of commerce and empowering our customers to accelerate their business. With a strong culture and extensive training opportunities, we help our employees accelerate their careers and make a real impact on society.
Learn more about life at Worldline at careers.worldline.com
We are proud to be an Equal Opportunity employer, committed to diversity and inclusion in all aspects of our business.
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