Mortgage Operations Specialist

5 days ago

Hyderabad, Telangana, India beBeeLoan Full time ₹ 15,00,000 - ₹ 20,00,000

About this Role:

We are seeking a highly skilled and experienced professional to support functional areas or processes within our organization.

  • Key Responsibilities:

  • Support Loan Servicing functional area or process

  • Analyze and identify opportunities to improve various areas within Loan Servicing and recommend effective solutions

  • Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature

  • Perform moderately complex administrative, transactional, operational, or customer support tasks

  • Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing

  • Collaborate with supervisors to receive direction and guidance

  • Evaluate and escalate non-routine questions to experienced individuals as needed

  • Utilize relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations

  • Interact and communicate effectively with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers

  • Provide coaching and guidance to less experienced peers

Requirements:

  • Qualifications:

  • At least 2 years of experience in Loan Servicing, or equivalent demonstrated through one or a combination of work experience, training, military experience, education

  • 1-2 years of experience in Loans, Lending, Mortgages, Payoffs, or Loan IQ

  • Candidates with Loan IQ experience will be highly preferred

  • Able to work in a flexible schedule, including night shifts

Job Expectations:

  • 1+ year of Loan IQ experience

  • 1+ year of Payoff experience

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