Lead Business Execution Specialist

4 days ago

Palakkad, Kerala, India beBeeOperations Full time ₹ 15,00,000 - ₹ 20,00,000
Operations Manager

We are seeking an experienced Operations Manager to lead the day-to-day execution across multiple teams. The successful candidate will be responsible for owning Service Level Agreements, building Standard Operating Procedures, streamlining cross-team handoffs, and driving measurable outcomes.

Key Responsibilities:

  • Team Leadership & Scheduling: Manage teams across various departments, create rosters, capacity plans, and shift coverage.
  • Process & SOPs: Design, document, and enforce SOPs for each stage of the operations pipeline.
  • Pipeline Throughput: Monitor daily dashboards, remove bottlenecks, and improve time-to-onboard, submissions/day, interviews scheduled, offer rate, and join rate.
  • Training & Upskilling Ops: Coordinate curricula, trainer calendars, candidate cohorts, assessments, and certification tracking.
  • Onboarding Excellence: Ensure accurate documentation, agreements, background checks, and system access.
  • Quality & Compliance: Run QA checks on resumes, submissions, and communications, and uphold data privacy and audit-ready records.
  • Cross-Functional Coordination: Partner with HR, Finance/Collections, and Sales for smooth handoffs.
  • Automation & Tools: Champion CRM/ATS hygiene, automate routine steps, and standardize reporting.
  • Reporting & Reviews: Daily/weekly MIS, root-cause analyses, corrective action plans, and leadership updates.

Requirements:

  • 5+ years in operations management within staffing/recruiting, edtech/training, BPO, or services environments.
  • Strong program/project management, data-driven decision-making, and obsession with execution.
  • Hands-on experience with CRM/ATS, Google Sheets/Excel, and collaboration tools.
  • Excellent communication, stakeholder management, conflict resolution, and coaching skills.
  • Comfort with night shift and fast-paced, target-driven setup.

Nice to Have:

  • Salesforce familiarity and process improvement frameworks.
  • Experience with e-signature and document workflows, and basic finance handoffs.
  • Understanding of hiring terms & visas.
  • Exposure to training operations.

Success Metrics:

  • Reduced time-to-onboard and time-to-first-submission
  • Higher submissions-to-interview and interview-to-offer conversion
  • Improved show-up and join rates
  • On-time SOP compliance and zero critical defects
  • NPS/CSAT improvements from candidates and internal stakeholders

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