Global Systems Specialist

3 days ago

Gulbarga, Karnataka, India beBeeTechnical Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Title: Technical Support Analyst

We are seeking a highly skilled Technical Support Analyst to join our team. The ideal candidate will have hands-on experience in Tandem systems, Linux, and Windows platforms.

Key Responsibilities:

  • Provide level 2/3 support for applications and systems running on Tandem, Linux, and Windows platforms.
  • Monitor and troubleshoot issues across multiple database environments including SQL Server, Sybase, Oracle, etc.
  • Perform routine maintenance, patching, and upgrades for supported systems.
  • Collaborate with development and infrastructure teams to resolve incidents and implement fixes.
  • Ensure timely communication and documentation of issues resolutions and root cause analysis.
  • Participate in on-call rotation and incident management aligned with the Toronto time zone.
  • Maintain system health dashboards and automate routine checks where possible.

Required Skills and Qualifications:

  • Strong experience with Tandem HP NonStop systems.
  • Proficiency in Linux and Windows server environments.
  • Solid understanding of SQL and experience with Sybase, Oracle, and other relational databases.
  • Experience in production support, incident management, and performance tuning.
  • Familiarity with ITIL processes and ticketing tools like ServiceNow, Jira.
  • Excellent communication skills and ability to work independently during off-hours.

Preferred Qualifications:

  • Experience in financial services or mission-critical environments.
  • Knowledge of scripting languages like Shell, Python, or PowerShell for automation.
  • Exposure to cloud platforms like AWS, Azure is a plus.

Note that this position requires flexible working hours and remote work arrangements may be considered.

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