Technical Expert

7 days ago

Bellary, Karnataka, India beBeeEngineer Full time ₹ 1,80,00,000 - ₹ 2,50,00,000
Career Opportunity

We are seeking a talented and experienced technical professional to join our team as a Senior Cisco UCCE CVP Engineer.

This role is responsible for designing, implementing, and managing robust Cisco UCCE and CVP architectures that support scalable, resilient, and high-performing contact center solutions.

Job Description
  • Key Responsibilities:
  • Analyze business requirements and design comprehensive contact center architectures that meet scalability, resilience, and performance needs.
  • Lead or participate in the installation, configuration, and deployment of UCCE and CVP components, including ICM PGs, Call Servers, Gateways, Media Servers, Finesse, and supporting applications.
  • Integrate Cisco UCCE and CVP with third-party applications, such as CRM systems, workforce management, IVR, call recording analytics, and other enterprise solutions.
  • Develop, update, and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing, self-service, and intelligent call distribution.
  • Provide tier-3 support for complex issues, investigate root causes, and resolve incidents involving UCCE, CVP, and related technologies.
Required Skills and Qualifications
  • Cisco UCCE-CVP certification.
  • CCNP Collaboration, CCIE Collaboration, or equivalent certifications.
  • Experience with cloud-based contact center solutions, such as Webex Contact Center, Amazon Connect, Genesys Cloud, etc.
  • Knowledge of DevOps practices and automation tools, such as Ansible, Python, PowerShell, etc.
Preferred Qualifications
  • Cisco UCCE-CVP experience in multiple implementations and migration scenarios.
  • Familiarity with Agile development methodologies and CI/CD pipelines.
Why Choose This Role?

This role offers a unique opportunity to leverage your technical expertise and passion for innovation to drive business success.

You will have the chance to work with cutting-edge technologies, collaborate with a talented team, and contribute to delivering exceptional customer experiences.

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