IT Tools Optimization Specialist

1 day ago

Pune, Maharashtra, India beBeeITSpecialist Full time ₹ 15,00,000 - ₹ 20,00,000

The position of IT Tool Specialist plays a critical role in overseeing and optimizing DOORS, HPQC, and Polarion ALM tools to ensure effective tool usage throughout the OT, Electromechanical, and software development lifecycle.

Key Responsibilities
  • Support & Troubleshooting: Provide first/second-level support for DOORS, HPQC, and Polarion; quickly resolve or escalate issues and document actions.
  • Administration: Install, configure, and maintain tool environments, manage users and permissions, monitor system health, apply updates, automate tasks, and ensure compliance.
  • User Onboarding & Training: Set up accounts, deliver training, and develop resources to support users and reduce tickets.
  • Customization & Improvement: Adapt workflows, dashboards, and templates; gather enhancement requirements; help automate processes and integrate with other systems.
  • Integration & Data Management: Maintain integrations (e.g., JIRA, Jenkins), support data migrations, and ensure data security and regulatory compliance.
  • Reporting: Build and maintain reports/dashboards, analyze usage, and prepare documentation for audits.
Required Skills and Qualifications
  • Bachelor's degree in Computer Science or related field or equivalent experience.
  • 3+ years supporting DOORS, HPQC, and/or Polarion in enterprise settings.
  • Proficiency in administration, user management, workflow customization, and troubleshooting for at least two tools.
  • Knowledge of requirements management, QA, ALM practices, scripting (PowerShell/Python/VBScript), relational databases, REST APIs, and integrations.
  • Strong communication, organizational, multitasking, and teamwork skills.
Favorable Conditions
  • Certifications in DOORS, HPQC, knowledge of Polarion; experience with JIRA, Confluence, Jenkins, Git.

Familiarity with regulated industries, ITIL frameworks, and Agile/Waterfall methodologies.

Core Competencies
  • Analytical thinking, customer service orientation, problem-solving, adaptability, collaboration, and confidentiality.

Typical Activities: Address user requests/issues, onboard users, customize workflows, monitor metrics, coordinate upgrades, update documentation, and participate in team meetings.

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