Ecommerce Strategist

18 hours ago

Bengaluru, Karnataka, India beBeeEcommerce Full time ₹ 8,00,000 - ₹ 10,00,000

Ecommerce Success is a key driver of our business.

We are seeking an experienced Ecommerce Specialist to lead the management and optimization of our B2B ecommerce platform.

This role involves ensuring seamless operations, driving online sales growth, and integrating marketing strategies across digital channels.

You will collaborate with cross-functional teams to enhance the platform experience and deliver measurable business results.

Key Responsibilities:

  • Manage and maintain accurate product data, pricing, and inventory levels.
  • Create and manage promotions, campaigns, and discounts to support sales objectives.
  • Monitor platform functionality and collaborate with IT to implement improvements and resolve issues.
  • Oversee the full order lifecycle: check stock availability, verify payments, process refunds, and track shipments.
  • Provide first-line technical and operational support for online customers.
  • Support online-to-offline (O2O) strategies connecting ecommerce with physical sales channels.
  • Re-engage dormant accounts and long-tail customers through personalized campaigns.

Requirements:

  • Proven experience managing B2B ecommerce platforms.
  • Strong understanding of online sales operations, digital marketing integration, and customer life cycle management.
  • Experience managing promotions, pricing strategies, and product catalogs.
  • Analytical mindset with the ability to interpret sales data and make data-driven decisions.
  • Excellent communication and collaboration skills to work effectively with global teams.
  • Ability to multitask and manage projects under tight deadlines.

Preferred Qualifications:

  • 3–6 years in B2B ecommerce operations.
  • Salesforce Commerce Cloud (SFCC) hands-on experience.
  • End-to-end order ops: payments, refunds/returns, shipment tracking, ticketing/first-line support.
  • Digital marketing integration: email automation, campaigns, basic SEO/merchandising, UTM tracking.
  • Analytics orientation: GA4/Adobe or SF dashboards; A/B tests; funnel & cohort analysis.

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