Senior .NET Application Support Specialist
2 weeks ago
MNR Solutions is seeking an experienced Technical Support Engineer to join our team. This role offers a competitive salary and opportunities for career advancement.
About the RoleAs a Technical Support Engineer at MNR Solutions, you will be responsible for providing high-quality technical support for .NET applications and services. Your primary goal will be to ensure optimal performance and reliability of these applications.
Key Responsibilities:
- Provide timely and effective support for .NET applications, including troubleshooting, issue resolution, and user assistance.
- Manage and prioritize incoming support requests, ensuring issues are documented and tracked through to resolution.
- Conduct thorough investigations to identify the root causes of recurring issues and implement effective solutions to prevent future occurrences.
- Work closely with development teams to understand application functionality and architecture, facilitating efficient issue resolution.
- Maintain clear and detailed documentation of support processes, known issues, and resolutions to enhance team knowledge and customer communication.
- Assist in creating user training materials and conduct training sessions to help users understand system functionalities.
- Monitor application performance and provide recommendations for enhancements or optimizations based on data analysis.
- Contribute to process improvement initiatives by identifying areas for efficiency gains in support operations.
Required Skills and Qualifications:
- Proficiency in .NET technologies, including ASP.NET, C#, and MVC.
- Experience with SQL Server or other relational databases.
- Strong problem-solving skills and the ability to analyze complex technical issues.
- Excellent communication skills, both verbal and written, to effectively interact with users and stakeholders.
- Familiarity with development tools and methodologies, including Agile or DevOps practices.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 4 to 12 years of experience in technical support for .NET applications or related technologies.
Salary and Benefits:
The estimated annual salary for this position is around $80,000 to $110,000, depending on experience and qualifications. We offer a range of benefits, including competitive performance-based incentives, opportunities for career advancement, and a supportive work environment that encourages innovation and teamwork.
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