International Customer Support Specialist

21 hours ago

Aligarh, Uttar Pradesh, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 10,00,000

We are seeking a proactive professional to handle international customer support operations. The ideal candidate will possess excellent communication skills and be able to work effectively in a team environment.

Key Responsibilities:

  • Handle inbound and outbound customer communication via email, chat, and phone for international customers.
  • Resolve customer queries related to products, services, orders, payments with accuracy and efficiency.
  • Maintain a positive attitude towards customers at all times.
  • Update customer records and interactions in CRM systems accurately and timely.
  • Coordinate with internal teams (Sales, Technical, Logistics) to resolve customer issues effectively.
  • Monitor customer feedback and report recurring issues to management for process improvement.
  • Meet individual and team performance metrics, including response time, customer satisfaction score (CSAT), and resolution time.

Requirements:

  • Bachelor's degree in any discipline.
  • Excellent written and spoken English communication skills.
  • Prior experience in customer service, preferably in an international BPO or shared service environment.
  • Good computer skills, including MS Office and CRM software.
  • Ability to handle stressful situations calmly and professionally.
  • Strong problem-solving skills and attention to detail.

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