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Customer Experience Representative

2 weeks ago

Coimbatore, Tamil Nadu, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 10,00,000

Deliver exceptional customer experiences by responding to inquiries, resolving issues, and providing accurate information in a timely and professional manner.

Key Responsibilities:
  • Resolve customer complaints via phone, email, or chat
  • Provide precise and timely information about products or services
  • Handle customer concerns with professionalism and courtesy
  • Document complex issues and escalate them to senior team members as needed
  • Meet or exceed customer satisfaction and productivity targets
  • Collaborate with internal teams to resolve customer issues and enhance overall customer experience
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously
  • Strong problem-solving and analytical skills
  • Capacity to adapt to changing priorities and customer needs
  • Basic computer knowledge and typing skills
  • Willingness to work in shifts, including night shifts, weekends, and holidays
Preferred Qualifications:
  • Prior experience in customer service or a related field
  • Knowledge of customer service software and tools
  • Familiarity with industry-specific products or services

Enjoy a competitive salary, opportunities for career growth and development, comprehensive training, and a collaborative work environment.