Telecom Process Coach

Operations Leadership RoleA leadership opportunity awaits an experienced leader in telecom processes who can oversee operations, drive performance coaching, and optimize processes.Oversee cross-functional teams to achieve business objectives and manage processes that boost efficiency and productivity.Develop and implement process improvements to enhance team...

Job Title - Telecom Order Management DeveloperWe are seeking an experienced Telecom Order Management developer to join our team.Experience: ServiceNow Development, with CSM and Telecom Order Management experience is required.Key Responsibilities:Design, develop, and implement solutions on the ServiceNow platform, specifically in the Order Management for...

Job Opportunity: Telecom ProfessionalWe are seeking an experienced Telecom Professional to join our team. The ideal candidate will have expertise in copper and fiber termination, patching, and testing.Key responsibilities include:Installation and configuration of network equipment, including routers, switches, and servers.Termination and patching of copper...

Roles & Responsibility:Role models Engaging Leader behaviours to build a high performing team.Accountable to the 24-hour platform results specifically related to safety and process losses.Supports and leads capability development of the platform members as per the Technician Career System to identify, measure and drive out losses to deliver targeted line /...

Job Title: Process Development SpecialistA process development specialist is responsible for the day-to-day functional direction of agents within a training program. The role involves student progress monitoring, coaching, and developmental feedback.Key Responsibilities:Utilize effective presentation and facilitation skills to deliver training...

Job Title: Operations ManagerA highly skilled and experienced Operations Manager is required to lead a team in healthcare operations.This role involves overseeing the day-to-day supervision of a group of team members, including work and attendance monitoring. The successful candidate will be responsible for imparting effective coaching to team members,...

As a Team Leader of an International Voice Process, you will play a crucial role in achieving business success. Your key responsibilities include:Team ManagementSupervise a team of voice agents and ensure they meet performance targets (KPIs like call quality, average handling time, resolution rate, etc.).Monitor performance and provide coaching, feedback,...

International Voice Process Training ManagerAs a seasoned Training Manager, you will be responsible for leading and mentoring our international voice process team. With a minimum of 1 year of experience in training management, preferably in a BPO or tenured Deputy Manager Training role, you will be able to identify and assess future and current training...

Job Title: Key Operations ManagerWe are seeking an experienced and skilled operations manager to lead the day-to-day execution across our onboarding, marketing, and training teams. The successful candidate will be responsible for managing SLAs, building standard operating procedures (SOPs), streamlining cross-team handoffs, and driving measurable...

Job DescriptionWe are seeking a highly motivated and detail-oriented professional with a strong background in BPO operations and preferably in mortgage processes. The Quality Lead will be responsible for monitoring process quality, driving continuous improvement, managing a team of quality analysts, and ensuring adherence to client and regulatory...