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Customer Service Specialist
2 weeks ago
We are seeking a skilled Customer Support professional to ensure seamless communication and support to clients.
Main Responsibilities:- Handle client queries via multiple channels in a timely and professional manner.
- Coordinate between internal teams to resolve client issues efficiently.
- Assist in onboarding new clients and documenting processes for future reference.
- Maintain accurate records and follow-ups in CRM.
- Learn and use tools like HubSpot, Zoho, and WhatsApp Business to streamline support processes.
- Freshers with good verbal and written communication skills are encouraged to apply.
- Fluency in English is required, and knowledge of Hindi is a plus.
- Comfortable with client-facing interactions and follow-ups.
- Basic knowledge of Excel and CRM tools is desired or willingness to learn is essential.
- Eagerness to work in a fast-paced environment.
This role offers opportunities for growth and development in a supportive team environment.
