
Student Accommodation Operations Manager
2 days ago
Job Title: Residential Operations Director
About the Role:
We are seeking a highly skilled and experienced Residential Operations Director to join our team.
The successful candidate will lead the hostel operations team, manage key external vendors, and act as the central point of contact for all student and parent-related concerns around accommodation.
Key Responsibilities:
- Lead a team of hostel managers, support staff, and vendor coordinators to ensure smooth student-friendly operations.
- Work closely with the Programme Director and Parent Affairs Team to align hostel policies with institutional goals.
- Act as the primary escalation point for student and parent concerns related to residential life.
- Maintain proactive transparent communication with parents especially in sensitive or emergency situations.
- Build confidence and trust across all stakeholder groups through consistent delivery and empathetic engagement.
- Oversee all third-party vendors and partners involved in housekeeping security food and maintenance.
- Review and approve SOPs incident reports safety checks and compliance protocols.
- Champion a positive residential culture – inclusive respectful and aligned with student well-being.
- Design initiatives to gather feedback address grievances efficiently and continuously improve the residential experience.
- Collaborate with student councils or committees where needed to foster a collaborative campus environment.
- Presentation of regular reports on hostel performance grievances service levels and student satisfaction.
- Track KPIs and use data-driven insights to improve processes and policies.
Ideal Candidate Profile:
- 4-8 years of experience in a leadership or supervisory role in hospitality luxury housing student co-living or client experience.
- Exceptional communication and interpersonal skills – able to handle both student concerns and high-touch parent interactions with confidence and empathy.
- Demonstrated ability in leading teams managing vendors and getting things done through others.
- Strong conflict resolution prioritization and people management skills.
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