Senior Network Support Specialist

2 days ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878
Job Summary

This is a technical support role that requires extensive experience and highly focused troubleshooting skills. As a key member of the team, you will be responsible for delivering exceptional customer service and providing timely resolution to complex issues.

Key Responsibilities
  • Lead and drive troubleshooting on customer-reported issues.
  • Isolate product issues at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering, and provide final fix.
  • Be a customer advocate for timely resolution of problems reported, understand the environment/network, and impact on business.
  • Gain in-depth knowledge of the infrastructure and technologies present in customer networks, including their network topology, features, configurations, and service history, which results in faster resolution.
  • Partners internally with other services teams to deliver focused support by participating in customer reviews, network trainings, and driving critical issues to resolution.
  • Keep other support teams trained on designated CFTS customer networks, practices followed.
  • Provides technical expertise and guidance during testing, deployment, and operational phases for CFTS customers.
  • Participate in tasks such as new product development projects, knowledge base creation, trainings, and other documentation activities.
  • Mentor newly hired support engineers and peers in technical areas of specialty.
  • Products to be supported - Juniper Routing platforms (PTX, MX)
Required Skills and Qualifications
  • Excellent customer handling and communication (verbal and written) skills
Technical Requirements
  • Thorough understanding of Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS)
  • Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
  • Multicast protocols [IGMP, IGMP-snooping, PIM]
  • MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS
Preferred Skills and Qualifications
  • Advanced multicast technologies- NG-MVPN, Draft Rosen
  • Advanced datacenter technologies- MC-LAG, VxLAN, EVPN
  • Perl/Python/Unix/Expect scripting

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