Client Support Professional

2 weeks ago


Delhi, Delhi, India Pretech Corporation Full time

Job Title: Client Support Professional

About the Role:

The Client Support Professional plays a vital role in ensuring customer satisfaction by providing exceptional support and assistance to clients. This position is integral to the organization's success as it directly impacts customer retention and loyalty.

Responsibilities:

  • Provide comprehensive support to clients via various communication channels
  • Resolve client issues and escalate complex cases to the appropriate teams
  • Assist clients in navigating products or services and provide guidance as needed
  • Manage and update client accounts and information in the company database
  • Collaborate with internal teams to ensure prompt and effective resolution of client concerns
  • Identify opportunities to upsell or cross-sell additional products or services to clients
  • Conduct client satisfaction surveys and gather feedback for continuous improvement
  • Prepare reports on client interactions, issues, and feedback
  • Adhere to established service level agreements and performance metrics
  • Stay updated on product knowledge and effectively communicate updates to clients

Requirements:

  • Associate's degree in Business Administration, Communications, or a related field
  • Proven experience in customer service or client support role
  • Exceptional communication and interpersonal skills
  • Ability to empathize with clients and provide professional assistance
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using CRM software and other client management tools
  • Ability to work efficiently in a fast-paced dynamic environment
  • Excellent organizational and time management skills
  • Team player with the ability to collaborate effectively with cross-functional teams
  • Understanding of sales techniques and customer relationship management

Key Skills:

  • Customer service
  • Communication
  • Teamwork
  • Organization


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