Client Support Liaison
2 weeks ago
The Customer Support Associate plays a pivotal role in ensuring customer satisfaction by delivering exceptional support and assistance to clients. As the primary point of contact, they address customer inquiries, resolve issues, and maintain positive client relationships, directly impacting customer retention and loyalty.
Key Responsibilities:
- Client Interaction: Respond to client inquiries, provide comprehensive support via phone, email, or chat, and resolve issues efficiently.
- Issue Resolution: Identify and escalate complex cases to the appropriate teams, ensuring prompt and effective resolution.
- Product Knowledge: Assist clients in navigating products or services, providing guidance as needed, and staying updated on product knowledge.
- Account Management: Manage and update client accounts and information in the company database.
- Collaboration: Work with internal teams to ensure prompt and effective resolution of client concerns.
- Upselling/Cross-selling: Identify opportunities to upsell or cross-sell additional products or services to clients.
- Client Feedback: Conduct client satisfaction surveys and gather feedback for continuous improvement.
- Reporting: Prepare reports on client interactions, issues, and feedback.
Required Qualifications:
- Education: Associate's degree in Business Administration, Communications, or a related field.
- Experience: Proven experience in customer service or client support roles.
- Skills: Exceptional communication and interpersonal skills, ability to empathize with clients, and strong problem-solving abilities.
- Tools: Proficiency in using CRM software and other client management tools.
- Work Environment: Ability to work efficiently in a fast-paced, dynamic environment.
Pretech Corporation: A dynamic and innovative company, we are committed to delivering exceptional customer experiences and providing opportunities for growth and development.
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