Senior Client Liaison

3 weeks ago


Delhi, Delhi, India ShipGlobal Full time

At ShipGlobal, we're seeking a highly skilled Senior Client Liaison to join our team. As a Senior Client Liaison, you will be responsible for developing and sustaining solid relationships with our key clients, addressing and resolving their complaints, and acting as the main point of contact between clients and internal teams.

Main Responsibilities:

  • Developing and sustaining solid relationships with key clients that bring in the most revenue for the company.
  • Addressing and resolving key clients' complaints efficiently and effectively.
  • Acting as the main point of contact between key clients and internal teams.
  • Supervising the account teams assigned to each key client.
  • Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients' needs are met.
  • Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
  • Developing a thorough understanding of key clients' needs and requirements, and preparing customized solutions.
  • Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.

Requirements:

  • Proven experience in key account management and customer relations.
  • Proficient in all Microsoft Office applications, as well as CRM software.
  • The ability to build rapport with key clients.
  • The ability to handle multiple client accounts.
  • Strong negotiation and leadership skills.
  • Exceptional customer service skills.
  • Excellent communication skills.
  • Understanding of consumer behaviors and industry trends.

As a Senior Client Liaison at ShipGlobal, you will have the opportunity to work with a talented team and make a real impact on our clients' success. If you're a motivated and results-driven individual with a passion for client relationships, we encourage you to apply for this exciting opportunity.


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