Learning Services Coordinator

3 days ago

India beBeeBusinessDevelopment Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Overview

This is a key role within our organization, responsible for supporting senior account leadership in the growth of learning service sales to clients.

The ideal candidate will be highly organized, client-focused and possess strong communication skills, with a desire to grow in the professional learning services industry.

Key Responsibilities
  • Support the Engagement Director in managing key client accounts across regions.
  • Engage with client stakeholders to discover unmet needs or potential service gaps that could represent new opportunities.
  • Create tailored client presentations to support upsell or renewal opportunities.
  • Lead and co-ordinate documents for RFI and RFP responses, including slide decks, rate cards, and solution overviews.
  • Lead and coordinate QBR preparation and presentation and other related governance activities
  • Help track win/loss data and sales KPIs across the portfolio to support continuous improvement.
  • Conduct preliminary research on client organization changes (e.g., new leaders, business priorities, M&A activity) that could signal opportunities.
  • Collaborate with service line leaders on how to align internal solutions to unmet client needs
  • Respond to routine client queries and escalate issues where needed.
  • Contribute to preparation of business reviews, presentations, and reports.
  • Track account metrics including SLA performance, client satisfaction, and operational KPIs.
  • Support opportunity tracking and contribute to renewal preparation and upsell coordination.
  • Ensure internal systems and documentation are up to date and accurate.
  • Stay current on learning industry trends and client-specific developments.
Skills and Competencies
  • Relationship development with client stakeholders and key figures within the organization
  • Presentation and pitching skills to create a strong impression on organizational capabilities
  • Clear and professional communication in both verbal and written formats.
  • Strong organizational and time-management abilities.
  • Analytical mindset with comfort working with data and reporting tools.
  • Commercial decision making on which opportunities will provide mutually beneficial outcomes.
  • Proficient in Microsoft Office, especially PowerPoint and Excel; familiarity with CRM tools is a plus.
  • Team-oriented with a service delivery mindset.
  • Detail-oriented with a proactive approach to managing client needs.
  • Ability to work under direction but also take initiative on smaller tasks and projects.
  • High level of professionalism in external-facing communications.
  • Adaptable and comfortable working in a fast-paced, global environment.
Knowledge
  • BASIC UNDERSTANDING OF LEARNING & DEVELOPMENT CONCEPTS AND CORPORATE TRAINING MODELS.
  • Familiarity with managed learning services and learning platforms such as LMS or LXP is an advantage.
  • Understanding of account management processes in a services environment.
  • Awareness of client service and stakeholder communication best practices.
  • Some exposure to project management or customer success tools is preferred.
Experience
  • 4–8 years in account coordination, client services, project management, or operations roles.
  • Experience working in or with professional services, learning, or talent development sectors.
  • Demonstrated ability to support client relationships and manage operational details.
  • Exposure to multi-stakeholder environments and experience handling multiple priorities.
  • Experience supporting reporting, governance, or performance tracking processes.

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