Benefits Administrator

1 day ago

Palakkad, Kerala, India beBeeBenefitsAdministrator Full time ₹ 1,25,00,000 - ₹ 1,75,00,000

MediaKind is transforming the way people experience video content. Our agile technology enables customers to rapidly build, deploy, and scale premium streaming experiences.

We're on a mission to make every moment extraordinary, personalized, and valuable for content owners and their consumers.

As a key individual contributor in our dynamic team, you'll manage end-to-end benefits administration for US & Canada employees.

You'll oversee renewals, enrollments, payroll elements, and vendor integrations; ensure compliance with US (ACA, COBRA, ERISA, HIPAA) and Canadian provincial benefits requirements.

The ideal candidate brings 4–7 years of experience in US/Canada benefits operations, strong HRIS expertise, and proven skills in compliance, issue resolution, and stakeholder management.

Key Responsibilities:
  • Manage employee eligibility, coverage start/end, and ongoing maintenance of benefits records.
  • Process and record benefit enrollments, life events, and terminations in HRMS and related systems.
  • Ensure accurate reflection of payroll elements linked to benefits compensation.
Vendor & Employee Communications:
  • Act as primary liaison with external benefits vendors.
  • Manage vendor requests, escalations, and troubleshooting.
  • Handle employee requests, mandatory notifications, and issue resolution with a strong customer service focus.
  • Maintain and update vendor site access and contact information.
System Operations:
  • Monitor feeds, timings, reporting, and manual interventions in benefits platforms.
  • Support testing and configuration during open enrollment and system changes.
  • Ensure data integrity across HRIS, vendor platforms, and payroll systems.
Financial Operations:
  • Validate and process vendor invoices.
  • Conduct reconciliations across Dayforce, vendor records, invoices, and payroll.
Compliance & Reporting:
  • Support open enrollment, ACA/COBRA (US), and provincial benefits compliance (Canada).
  • Assist with 5500 filings, census files, and insurance audits.
  • Review and update standard operating procedures (SOPs) to align with compliance and business needs.
Issue Resolution:
  • Proactively identify and resolve recurring issues (e.g., Prudential file errors, COBRA access challenges, two-step verification).
  • Partner with US & Canada HR/Total Rewards teams for escalations and policy clarifications.

Join us in creating an inclusive workplace where we appreciate the unique skills, capabilities, and perspectives that our people bring.

Here at MediaKind, we value diversity and strive for excellence in everything we do.

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