Customer Support Representative

8 hours ago


Jaipur, Rajasthan, India Thrillophilia Full time

About the Role


We are seeking a highly motivated and customer-focused Customer Support Executive to join our team at Thrillophilia. As a key member of our support team, you will be responsible for providing exceptional service and support to our customers, ensuring their experience with us is seamless and memorable.


As a Customer Support Executive, you will be the first point of contact for our customers, handling inquiries, resolving issues, and assisting with bookings, modifications, and refunds. You will work closely with other departments, such as operations and sales, to ensure a smooth customer journey and quick resolution of issues.


Key Responsibilities


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  • Provide exceptional customer service and support via phone, email, and live chat">
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Address and resolve customer complaints and issues efficiently, escalating to higher authorities when necessary

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Assist customers with bookings, modifications, cancellations, and refunds, ensuring all processes are followed correctly

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Maintain a thorough understanding of Thrillophilia's offerings and services to provide accurate information and recommendations to customers

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Gather customer feedback and provide insights for improving our services and customer experience

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Maintain accurate records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

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Work closely with other departments, such as operations and sales, to ensure a smooth customer journey and quick resolution of issues

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Strive to achieve high levels of customer satisfaction and loyalty by providing personalized and efficient support

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Requirements

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Education

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Bachelor's degree in any discipline

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Experience

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1-2 years of experience in a customer service role, preferably in the travel or hospitality industry

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Skills

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Excellent verbal and written communication skills in English

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Strong problem-solving skills with the ability to think on your feet

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Proficient in using customer support software, CRM systems, and other relevant computer applications

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A passion for delivering exceptional customer service and a positive attitude

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Benefits

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Competitive salary: ₹8,00,000 - ₹12,00,000 per annum

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Ongoing training and development opportunities

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A collaborative and dynamic work environment

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About Us

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At Thrillophilia, we're on a mission to make travel planning and booking effortless, so that travelers can focus on creating unforgettable memories. Our platform boasts diverse and wholesome offerings, featuring over 25,000 experiences and 2,500 holiday packages in over 150+ destinations.

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We simplify travel planning by creating personalized experiences using our expertise in destinations, local networks, AI/ML logics, and automation. Our team provides a human touch, and on-trip support ensures the best trip of your life.

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How to Apply

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If you are a motivated sales professional with a passion for international travel and adventure, please submit your application, including your resume and a cover letter explaining why you would be a great fit for this role.



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