Automotive Customer Service Advocate

2 days ago

Bikaner, Rajasthan, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 10,00,000

Job Opportunity: Automotive Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team at an innovative automotive e-commerce retailer. The ideal candidate will possess excellent communication skills, be highly analytical, and have experience in customer service.

Key Responsibilities:
  • Manage daily customer inquiries through various channels.
  • Ensure customer satisfaction by addressing complaints and inquiries promptly.
  • Process product sales and returns efficiently.
  • Assess customers' needs to achieve satisfaction.
  • Handle customer complaints, provide solutions and alternatives within time limits, and follow up to ensure resolution.
  • Maintain records of customer interactions and comments.
  • Collaborate with the customer service team and other departments to find solutions to problems.
Requirements and Skills:
  • Demonstrated experience in customer service.
  • Automotive repair and parts knowledge.
  • Technical or engineering experience.
  • Proficiency in English.
  • Strong analytical and problem-solving abilities.
  • Ability to multitask and manage time efficiently.
  • Professional demeanor when interacting with customers.
  • Customer-centered approach.
  • Teamwork skills.
  • Digital literacy.
  • Willingness to learn and improve.

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