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4 days ago
At our organization, we seek a diligent and skilled Support Associate to provide top-notch customer service to clients via various communication channels.
The successful candidate will be responsible for handling inbound and outbound customer calls in Korean, ensuring exceptional service quality. This includes assisting customers with inquiries, complaints, and transaction-related support, as well as providing accurate and timely resolutions to customer issues while maintaining professionalism.
To excel in this role, the ideal candidate should possess strong problem-solving skills and the ability to handle customer complaints effectively. They should also be proficient in handling email, chat, and CRM tools, and have good typing speed.
Furthermore, the candidate should be able to multitask and work in a fast-paced environment, with a willingness to work in rotational shifts if applicable. Basic computer knowledge and familiarity with customer support software are also essential.
In terms of qualifications, fluency in Korean spoken and written is a must, along with prior experience in customer service call center or BPO. Experience in e-commerce, banking, or technical support is a plus, and certification in Korean language proficiency (TOPIK or equivalent) is an advantage.
We offer a dynamic and supportive work environment, where employees can grow and develop their skills. If you are a motivated and detail-oriented individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.
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