Senior IT Service Delivery Manager

3 days ago

Gurgaon Gurugram Noida Delhi, India beBeeProject Full time ₹ 1,04,000 - ₹ 1,30,878
Project Manager in IT Service Delivery

Our team is looking for a skilled and experienced Project Manager to join our IT service delivery group. As a Project Manager, you will be responsible for planning, organizing, and monitoring projects to deliver high-quality business solutions.

Key Responsibilities:
  • Define project scope, goals, and deliverables in collaboration with stakeholders.
  • Develop detailed project plans, including timelines, budgets, and resource allocation.
  • Manage and track project progress, identifying and mitigating risks, and ensuring compliance with governance, process standards, and best practices.
  • Lead cross-functional teams and mentor junior team members to ensure successful project execution.
  • Communicate project status and key metrics to stakeholders, including risk, scope, schedule, quality, and customer satisfaction.

Requirements:

  • 11+ years of experience in IT service management, preferably in a leadership or senior technical role.
  • Strong working experience in IT support projects (L1 & L2), with a minimum of 3 years in a service manager or lead role.
  • Proficiency in incident management, problem management, and service monitoring.
  • Hands-on experience with ITSM tools, such as ServiceNow, BMC Remedy, etc.
  • Expertise in ITIL processes and frameworks.
  • Strong analytical, reporting, and documentation skills.
  • Experience with working on Jira and Confluence.

Benefits:

  • Opportunity to work on high-profile projects and collaborate with cross-functional teams.
  • Chance to develop your leadership and mentoring skills.
  • Professional growth and development opportunities within our organization.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and professional development opportunities.
  • A competitive compensation package.

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