Quality Assurance Associate II
4 weeks ago
At Conduent Business Services, we're dedicated to delivering mission-critical services and solutions to Fortune 100 companies and over 500 governments. As a Quality Assurance Associate II, you'll have the opportunity to make a difference and thrive in a culture that values individuality.
Key Responsibilities:
- Perform business support or technical work, utilizing data organizing and coordination skills.
- Execute tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile:
- Expand skills within an analytical or operational process.
- Maintain appropriate licenses, training, and certifications.
- Apply experience and skills to complete assigned work.
- Work within established procedures and practices.
- Work with a moderate degree of supervision.
Functional Knowledge:
- Developed skillset in a range of processes, procedures, and systems.
Business Expertise:
- Support the achievement of company goals by integrating teams for the best outcome.
Impact:
- Impact a team through quality of services and information provided.
- Follow standardized procedures and practices and receive moderate supervision and guidance.
Leadership:
- No supervisory responsibilities.
- Manage own workload.
Problem Solving:
- Ability to problem solve, self-guided.
- Evaluate issues and solutions to provide the best outcome for the client and end-users.
Interpersonal Skills:
- Exchange information and ideas effectively.
Responsibility Statements:
- Review current processes and identify trends.
- Review work produced for errors.
- Evaluate for performance standards (SLAs) required under contract.
- Compare various sampling techniques and identify correct samples for auditing.
- Evaluate workflow tools to run reports.
- Coach Level 1 auditors on sampling techniques and business process knowledge.
- Reconcile transaction processing for data accuracy.
- Interact with external auditors to include (SOC 1) Service and Organizational Control Report.
- Perform other duties as assigned.
- Comply with all policies and standards.
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