Quality Assurance Associate II

4 weeks ago


Bengaluru, Karnataka, India Conduent Business Services Full time

At Conduent Business Services, we're dedicated to delivering mission-critical services and solutions to Fortune 100 companies and over 500 governments. As a Quality Assurance Associate II, you'll have the opportunity to make a difference and thrive in a culture that values individuality.


Key Responsibilities:

  • Perform business support or technical work, utilizing data organizing and coordination skills.
  • Execute tasks based on established procedures.
  • In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile:

  • Expand skills within an analytical or operational process.
  • Maintain appropriate licenses, training, and certifications.
  • Apply experience and skills to complete assigned work.
  • Work within established procedures and practices.
  • Work with a moderate degree of supervision.

Functional Knowledge:

  • Developed skillset in a range of processes, procedures, and systems.

Business Expertise:

  • Support the achievement of company goals by integrating teams for the best outcome.

Impact:

  • Impact a team through quality of services and information provided.
  • Follow standardized procedures and practices and receive moderate supervision and guidance.

Leadership:

  • No supervisory responsibilities.
  • Manage own workload.

Problem Solving:

  • Ability to problem solve, self-guided.
  • Evaluate issues and solutions to provide the best outcome for the client and end-users.

Interpersonal Skills:

  • Exchange information and ideas effectively.

Responsibility Statements:

  • Review current processes and identify trends.
  • Review work produced for errors.
  • Evaluate for performance standards (SLAs) required under contract.
  • Compare various sampling techniques and identify correct samples for auditing.
  • Evaluate workflow tools to run reports.
  • Coach Level 1 auditors on sampling techniques and business process knowledge.
  • Reconcile transaction processing for data accuracy.
  • Interact with external auditors to include (SOC 1) Service and Organizational Control Report.
  • Perform other duties as assigned.
  • Comply with all policies and standards.

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