Senior Financial Services Professional

2 days ago


Gurgaon, Haryana, India beBeeAccount Full time ₹ 4,00,000 - ₹ 8,00,000
Job Description

We are responsible for processing new account applications in line with anti-money laundering regulations using various strategies, tools, and systems. This is a blended process (inbound and outbound) and tasks include a mix of front office and back-office operations. We strive to provide an exceptional customer experience as the first point of contact.

Impact in this role:

  • Timely and error-free processing of card applications.
  • Providing excellent service to UK card applicants/card members.
  • Processing applications by ensuring complete analysis of available data on profiles, adhering to outlined procedures.
  • Connecting with customers and demonstrating a willingness to go beyond expectations.
  • Displaying exceptional customer service etiquette.
  • Understanding the bank environment and maintaining confidentiality of customer data.
  • Assisting audit, internal, and compliance functions during audits to identify and address control issues.
  • Representing the company as a brand ambassador.
  • Supporting all day-to-day new account processes and initiatives.
  • Flexible work hours including nights, weekends, and holidays.

Minimum Qualifications:

  • Fluent English oral and written communication skills.
  • Graduate degree in any field.
  • Proven ability to develop and implement effective communication plans for diverse audiences.
  • Strong understanding of employee communication best practices.
  • Navigating multiple systems and digital tools to deliver customer-centric services.
  • Minimum 1 year of experience in a relevant field with customer service background.

Preferred Qualifications:

  • Excellent communication skills.
  • Good analytical skills with attention to detail.
  • Strong interpersonal skills.
  • Basic computer skills.
  • Experience working with UK AML regulations.


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