
Senior Financial Services Professional
2 days ago
We are responsible for processing new account applications in line with anti-money laundering regulations using various strategies, tools, and systems. This is a blended process (inbound and outbound) and tasks include a mix of front office and back-office operations. We strive to provide an exceptional customer experience as the first point of contact.
Impact in this role:
- Timely and error-free processing of card applications.
- Providing excellent service to UK card applicants/card members.
- Processing applications by ensuring complete analysis of available data on profiles, adhering to outlined procedures.
- Connecting with customers and demonstrating a willingness to go beyond expectations.
- Displaying exceptional customer service etiquette.
- Understanding the bank environment and maintaining confidentiality of customer data.
- Assisting audit, internal, and compliance functions during audits to identify and address control issues.
- Representing the company as a brand ambassador.
- Supporting all day-to-day new account processes and initiatives.
- Flexible work hours including nights, weekends, and holidays.
Minimum Qualifications:
- Fluent English oral and written communication skills.
- Graduate degree in any field.
- Proven ability to develop and implement effective communication plans for diverse audiences.
- Strong understanding of employee communication best practices.
- Navigating multiple systems and digital tools to deliver customer-centric services.
- Minimum 1 year of experience in a relevant field with customer service background.
Preferred Qualifications:
- Excellent communication skills.
- Good analytical skills with attention to detail.
- Strong interpersonal skills.
- Basic computer skills.
- Experience working with UK AML regulations.
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