Senior Corporate Trainer

4 days ago

Lucknow, Uttar Pradesh, India beBeeCommunication Full time ₹ 6,00,000 - ₹ 8,00,000

We are seeking a professional to deliver impactful voice and accent training, communication skills development, and corporate training solutions.

This role involves designing and facilitating customized training programs for new hires and existing staff. Key responsibilities include conducting needs analysis, pre-assessments, and creating tailored interventions.

The ideal candidate will have 2-3+ years of experience in a Contact Center environment. Strong coaching skills, ability to work with diverse groups, and excellent communication skills are essential.

  • Deliver high-quality Voice, Accent Neutralization, and Communication Skills training sessions.
  • Conduct thorough needs analysis and design effective training interventions.
  • Facilitate New Hire Training (NHT) batches on essential communication skills.
  • Coach agents on pronunciation, grammar, clarity, fluency, and overall customer interaction etiquette.
  • Develop and update training content, modules, and materials as per business requirements.

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