Application Management Specialist
5 days ago
About SAP
SAP is a leading provider of enterprise software solutions, helping over 400,000 customers worldwide work together more efficiently and make better business decisions. With a strong focus on innovation, SAP has evolved from a leader in enterprise resource planning (ERP) software to a market leader in end-to-end business application software and related services.
Job Summary
We are seeking an experienced Application Management Specialist to join our team. As a key member of our Ariba cloud solutions team, you will be responsible for assessing technical and functional issues, developing system solutions, and providing expert functional and technical assistance to customers.
Responsibilities
- Assess customer systems and assist in system configuration
- Design custom solutions for integrating Ariba with multiple customer ERP systems
- Provide expert functional and technical assistance, addressing maintenance, troubleshooting, and customization requests across Ariba cloud solutions
- Plan and manage multiple customer projects and handle customer expectations effectively and efficiently
- Define detailed blueprint for development requirements
- Be an advisor to customers throughout the engagement
- Lead resolution of escalations
- Support system optimization and performance
- Take project manager responsibility as required across one or more customer engagements
Qualifications
- At least five years professional experience, with two years as a Ariba consultant
- Expert in at least one topic of SAP Ariba technology and good knowledge in at least one more
- Experience with SAP ERP (ECC or S4/HANA) and related technologies
- Technical planning and deployment over the full project cycle
- Has experience supporting customer production environments and resolving production tickets
- Has experience with multiple deployments
- Consulting experience on Ariba Cloud solutions
- Able to successfully handle an escalation project
About You
We are looking for a highly skilled and experienced professional who is passionate about delivering exceptional results and providing outstanding customer service. If you have a strong background in Ariba cloud solutions and a proven track record of success, we encourage you to apply for this exciting opportunity.
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