SME Application Specialist

7 days ago


Bengaluru, Karnataka, India Jio Full time

Job Title: SME Application Specialist

About the Role:

We are seeking an experienced SME Application Specialist to join our team at Jio. As an SME Application Specialist, you will be responsible for providing technical support and maintenance to our applications, ensuring they run smoothly and efficiently.

Key Responsibilities:

  • Application Operations and Management:
    • Perform capacity planning to ensure adequate capacity is available in application and application as per present and future projections across all environments.
    • Study Volumetrics/traffic/routing patterns and perform business KPI trending to identify abnormal patterns/deviations that may cause system issues in future.
    • Perform continuous checks on E2E application w.r.t functionality, sequence flows, system load management.
  • Change Management:
    • Review changes and assess end to end impact and limitations that might destabilize or impact production.
  • Application Onboarding and New Projects:
    • Participate and support Project activities (Upgrades, migration, new product implementations).

Requirements:

  • Must have min 3 years of recent experience in Application Support/Technology Support / DevOps / CloudOps, and should be ready to work in a 24 X 7 support environment.
  • Must have managed 1 or more applications single handedly and worked as L2 / L3 support engineer for 2 to 3 years.
  • Must be hands on with Unix Commands, Shell Scripting, PL/SQL, NOSQL, JCL, Programming Language: Java, Python.
  • Must be hands on with observability tools like ELK, Kibana, Grafana, AppD, Splunk or any other similar tools.


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