Cloud Contact Center Solutions Architect

2 weeks ago


Bhavnagar, Gujarat, India beBeeCustomer Full time ₹ 3,00,000 - ₹ 5,50,000
Senior AWS Connect Developer Opportunity

Our organization seeks a skilled and experienced Senior AWS Connect Developer to design, develop, and administer cloud-based contact center solutions for a 3-month contract role. This individual will create scalable, automated, and customer-centric systems that enhance the overall contact center experience.

The ideal candidate will be responsible for developing and maintaining Lambda functions, Lex bots, and API integrations to support dynamic and personalized customer interactions. They will also build API-driven automation workflows to streamline operations and improve agent efficiency.

Key Responsibilities:

  • AWS Service Integration: Develop and maintain Lambda functions, Lex bots, and API integrations to support dynamic and personalized customer interactions.
  • Automation & Optimization: Build API-driven automation workflows to streamline operations and improve agent efficiency.
  • IVR/CTI Customization: Customize IVR systems and CTI integrations to support advanced call handling and reporting features.
  • System Administration: Manage and monitor AWS resources including DynamoDB, S3, and Lambda to ensure high availability and performance.
  • Collaboration & Documentation: Work closely with cross-functional teams (DevOps, Support, Product) and maintain clear documentation of system architecture and workflows.

Required Skills & Qualifications:

  • AWS Administration Skills: Skilled in designing and developing cloud-based contact center solutions using Amazon Connect.
  • Technical Proficiency: Proficient in configuring contact flows, Lambda integrations, and API-driven automation.
  • Hands-on Experience: Extensive experience with AWS services (Lambda, Lex, DynamoDB, S3) and IVR/CTI customization to deliver scalable customer experience solutions.

Benefits:

This is an excellent opportunity to work on cutting-edge projects and collaborate with a talented team. If you are passionate about delivering exceptional customer experiences through innovative technology solutions, please apply.


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