Digital Customer Experience Manager
1 week ago
As a seasoned professional, you will play a pivotal role in driving business growth and delivering exceptional customer experiences.
Job Responsibilities:- You will serve as the primary point of contact for our clients.
- Work closely with clients to ensure they derive maximum value from our services.
- Maintain exceptionally high standards of customer satisfaction.
- Collect and relay valuable feedback to our Project Management and Development teams.
- Manage your time effectively to prioritize critical tasks.
- Develop and share best practices with colleagues to enhance operational efficiency.
- Strategically manage account retention and renewal to sustain revenue streams.
The ideal candidate will possess:
- At least 2-4 years of experience within creative, digital marketing, or web design/development agencies.
- A proven track record of handling or delivering successful digital/web-based projects.
- A genuine passion for producing outstanding work and implementing effective strategies.
- Familiarity with web technologies and digital marketing principles.
- Excellent communication skills and attention to detail.
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