Senior Professional Services Operations Analyst

24 hours ago


Pune, Maharashtra, India NICE Full time

About the Role

NICE Actimize is seeking a dynamic Professional Services Operations Analyst to support our global Professional Services organization. The ideal candidate will be strong on timesheet systems, such as ChangePoint PSA, and have excellent Excel skills.

Key Responsibilities

  • Conceive and provide high-quality monthly KPI reports at various levels of management.
  • Act as administrator for PS time tracking and project management system.
  • Provide business analysis and support for PS organization.
  • Design and provide ad-hoc reports and support for PS senior management.
  • Provide new user setup and system training on ChangePoint PSA.
  • Develop and maintain various dashboards and reports using Excel.
  • Design and/or improvise on existing learning solutions through training life cycle.
  • Foster teamwork within a global group to achieve project and group goals.

Requirements

  • Bachelor Degree in Information Technology or related field.
  • Very well-versed with ChangePoint PSA.
  • Strong Excel skills required.
  • Familiarity/Experience with any Learning Management System (LMS).
  • Demonstrated comfort working in a cross-functional, matrix-oriented, multinational environment.
  • Excellent communication and interpersonal skills.
  • Process oriented, proactive, and customer-focused.
  • Flexible and able to quickly act under pressure.
  • Good understanding of a complex and global business environment.
  • Excellent analytical, organizational, and communication skills.
  • Self-motivated and fast learner with a strong sense of ownership and drive.
  • High caliber team player, self-starter, and ability to work independently.
  • Very high level of verbal and written English.
  • Takes a "Can-Do" approach and attitude.

NICE-FLEX

NICE works according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week.



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