Digital Service Delivery Manager
1 month ago
Caterpillar Inc. is seeking a highly skilled Digital Service Delivery Manager to join our Onestream User Experience team. This individual will be responsible for supporting GFSD Employees in providing overall product/software support and resolving issues related to the Onestream application.
Key Responsibilities:- Provide functional support for Onestream software functionality, setup, upgrades, error messages, and system-related issues.
- Oversee the resolution of user-reported issues, ensuring the highest level of satisfaction.
- Conduct root cause analysis and manage communication with Onestream Users.
- Act as the first point of contact for user issues, analyze problems, identify solutions, and follow up on issue resolution.
- Ensure all interactions with OneStream users are positive and handled with a high sense of urgency.
- A 4-year Accounting degree from an accredited college or university or equivalent experience.
- 5 Years of financial or Business unit / management accounting experience.
- 8+ years or more of experience in development / support of Financial reporting software.
- A solid understanding of the OneStream or similar platform, including its features, configuration, and troubleshooting.
- Prior experience and/or certification with any of the following products: OneStream Oracle Hyperion HFM, FDM, Planning, Essbase SAP BPC IBM Cognos or other EPM solutions.
- Experience with PowerShell, VB.net or Visual Basic. Any object-oriented programing.
- Familiarity with corporate consolidations, performance management (CPM) processes such as financial planning, consolidation, and reporting.
- Work Life Harmony
- Earned and medical leave.
- Flexible work arrangements
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