Chief Learning Officer

1 day ago

Dindigul, Tamil Nadu, India beBeeTraining Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
About Us:

We are a luxury leather accessories brand known for offering high-quality products at affordable prices. Our reputation for exceptional craftsmanship is backed by a lifetime service warranty on all products.

This role ensures that employees embody our values, deliver exceptional customer experiences, and continuously upskill to meet evolving business needs.

Key Responsibilities:
  • Develop and execute the overall training strategy for the company, aligned with business objectives.
  • Identify training needs through various methods and partner with leadership to design customized programs.
  • Build a training roadmap for all levels — frontline staff, store managers, HO employees, and leadership teams.
  • Work closely with Retail Operations, Merchandising, and HR to embed training in business culture.
  • Create and deliver training modules on luxury customer service, clienteling, selling skills, brand storytelling, and enhancing overall Customer experience.
  • Develop product knowledge sessions in collaboration with design/merchandising teams.
  • Implement e-learning and blended learning solutions to enhance accessibility.
  • Ensure consistency in brand training delivery across all stores and regions.
  • Monitor effectiveness of training programs through assessments, mystery audits, customer feedback, and sales performance.
  • Establish KPIs and reporting metrics for training impact.
  • Standardize induction programs for all new hires.
  • Introduce new learning methodologies (digital learning platforms, gamification, microlearning).
  • Stay updated with luxury retail training trends, competitor benchmarks, and best practices.
  • Develop and implement a framework to evaluate training effectiveness at all levels.
  • Measure pre- and post-training impact on key business metrics such as sales conversion, average transaction value, repeat customer rate.
  • Collect and analyze participant feedback, customer feedback, and manager inputs to continuously refine programs.
  • Generate regular reports on training outcomes for leadership, highlighting ROI and actionable insights.
  • Benchmark training impact against industry best practices to ensure competitive advantage.
Requirements:
  • Master's degree in HR, Business, or related field.
  • 10-12 years of experience in Training & Development, with at least 5 years in a leadership role.
  • Prior experience in luxury retail, fashion, or hospitality is mandatory.
  • Exposure to digital learning platforms, instructional design, and global training standards preferred.

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