High-Performing IT Manager Wanted

3 days ago

Hyderabad, Telangana, India beBeeTeamlead Full time ₹ 1,20,00,000 - ₹ 1,50,00,000
Job Opportunity: IT Team Lead

We are seeking an experienced and skilled IT Team Lead to join our team. The ideal candidate will have a proven track record of managing and guiding high-performing teams in 24x7 operational environments.

Key Responsibilities:
  • Act as the primary escalation point for all end-user support and infrastructure issues, monitoring and managing incidents related to End-User Devices & Applications, Global Network Infrastructure, Azure, AD, Entra, Servers & Monitoring Tools.
  • Ensure critical incidents and alerts are triaged, escalated, and resolved within agreed Service Level Agreements (SLAs).
  • Oversee ticket lifecycle in tools like JIRA, ensuring proper documentation and closure.
  • Lead the night/weekend operations team and ensure smooth shift execution, coordinate shift handovers with clear status updates and pending actions.
  • Track and manage staff availability, including leave planning and replacements.
  • Drive knowledge transfers, team mentoring, and technical upskilling initiatives.
  • Generate and analyze shift-wise operational reports (tickets, alerts, trends), identify recurring issues and propose preventive measures or process improvements.
  • Contribute to continual service improvement initiatives.
Required Skills & Experience:
  • A minimum of 5 years of hands-on technical experience in end-user support and IT infrastructure management at L3 level.
  • At least 2 years in a team lead or escalation role in a 24x7 environment.
  • Deep understanding of Microsoft 365, Intune, Defender, Windows, macOS, Linux, Networking, Azure, AD, Entra ID, cloud infrastructure.
  • Monitoring & troubleshooting tools: Zabbix, PRTG, Sentinel, NetFlow, SIEM.
  • Strong working knowledge of JIRA, Confluence, TeamViewer.
  • Exceptional problem-solving, triaging, and escalation handling capabilities.
  • Proven experience working in a globally distributed support environment preferably with European user base.
  • Fluent communication with a neutral and clear English accent is mandatory.
  • Excellent reporting, documentation, and presentation skills.
  • Microsoft Certified: Azure Administrator / Modern Desktop Administrator.
  • ITIL Foundation or higher.

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