Administrative Assistant

1 week ago

Borivli, Maharashtra, India beBeeAdministrative Full time ₹ 48,20,000 - ₹ 72,81,000
Front Desk Assistant

We are seeking a highly organized and proactive individual to be the face and voice of our clinic. As a Front Desk Assistant, you will play a crucial role in ensuring a pleasant experience for patients from the moment they enter.

Key Responsibilities:
  • Greet every patient with a warm smile and ensure their needs are met promptly.
  • Maintain the clinic environment to ensure it is welcoming and well-prepared for patients.
  • Offer water, tea or comfort items to patients as needed.
  • Guide patients to their appointments and handle their queries with empathy and patience.
  • Make outbound calls to leads generated via various marketing channels.
  • FOLLOW up with all leads and nurture them into confirmed appointments.
  • Reconnect with past patients for loyalty and referral program participation.
  • Send appointment reminders and post-visit thank-you messages or follow-ups.
  • Track the performance of marketing campaigns and patient acquisition sources.
  • Maintain a CRM or lead tracker for all inquiries and follow-ups.
  • Support social media planning and occasional content brainstorming.
  • E nsure the reception area and patient lounge are neat, welcoming and functioning.
  • Coordinate with the dental team to ensure schedules run smoothly.
  • Maintain inventory of reception supplies (forms, tokens, refreshments etc).
Requirements:

A warm personality, excellent communication skills, genuine desire to ensure patients feel welcome and valued.

Qualifications:

Diploma in Secretarial Science, BSc Computer Science, IT related field, MBA, Marketing, Communications

No references to company budget.

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