Customer Support Associate

3 days ago

Coimbatore, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 2,50,000 - ₹ 5,00,000

We are seeking a talented individual to fill the role of Customer Support Associate, responsible for handling both voice and non-voice interactions. This position requires strong communication skills, patience, and problem-solving abilities.

Key Responsibilities:
  • Voice Support
    • Respond to inbound customer calls in a professional and friendly manner, addressing inquiries, complaints, and technical issues.
    • Provide clear, accurate, and timely information regarding products and services in English.
    • Assist customers in troubleshooting problems and guiding them through solutions over the phone.
    • Maintain a high level of service excellence on all calls.
  • Non-Voice Support
    • Handle customer support requests via email, live chat, and other digital channels, ensuring prompt and accurate responses.
    • Maintain thorough documentation of customer interactions and resolutions in English.
    • Collaborate with other departments (e.g., technical, sales, or billing teams) to address complex customer issues.
  • Issue Resolution
    • Effectively resolve customer issues in a timely and professional manner, ensuring customer satisfaction.
    • Identify recurring issues and collaborate with the appropriate teams to suggest improvements.
  • Multitasking and Efficiency
    • Manage multiple customer inquiries simultaneously across voice and non-voice channels without compromising the quality of service.
    • Maintain key performance metrics such as response time, resolution time, customer satisfaction, and first call resolution.
  • Knowledge Management
    • Stay up-to-date with the company's products, services, and policies.
    • Provide accurate feedback to management on common customer issues or areas for improvement.

  • Customer Support Associate

    1 day ago

    Coimbatore, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 12,00,000 - ₹ 20,00,000

    Job Title: Customer Support AssociateWe are seeking a skilled and customer-focused professional to join our team as a Customer Support Associate. In this role, you will be responsible for providing exceptional support to our customers via various communication channels.Key Responsibilities:To deliver top-tier customer service by addressing and resolving...

  • Customer Service Associate

    2 weeks ago

    Coimbatore, Tamil Nadu, India beBeeClientRelationship Full time ₹ 20,00,000 - ₹ 40,00,000

    Customer Service AssociateWe are seeking a highly motivated and customer-focused professional to fill the role of Customer Service Associate.About the Role:The ideal candidate will serve as the primary point of contact for clients via phone, email, and chat.Responsibilities include responding promptly to inquiries and providing accurate information about...

  • Associate - Customer Support Specialist

    5 days ago

    Coimbatore, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 43,20,000 - ₹ 54,12,000

    Job Summary:We are seeking a highly motivated Customer Support Associate to join our team.The ideal candidate will have excellent communication and analytical skills, with the ability to work independently and as part of a team.This is an exciting opportunity for someone who enjoys working in a fast-paced environment and is looking to make a positive...

  • Customer Support Associate

    3 days ago

    Coimbatore, Tamil Nadu, India Universal Digital Innovators Full time ₹ 1,20,000 - ₹ 1,50,000 per year

    Job title: Customer Servive ExecutiveLocation: REMOTE | (US SHIFT)(only local candidates preferred)Job type: Full-timeShift Timing: 5:00 PM to 2:00 AM IST (US Time Zone Support)Job summary: We are seeking a proactive and customer-focused Customer Service Executive to manage load booking and handle outbound sales calls for clients in the US logistics...

  • International Customer Support Liaison

    2 weeks ago

    Coimbatore, Tamil Nadu, India beBeeCustomerService Full time

    Job Title: International BPO Voice Associate Job Description:We are seeking a highly skilled and customer-focused individual to join our team as an International BPO Voice Associate.This role involves providing exceptional support to international customers via live chat, ensuring their queries are resolved efficiently and effectively.Key...

  • Customer Success Associate

    7 days ago

    Coimbatore, Tamil Nadu, India Gyanmatrix Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Customer Success Associate Location: Coimbatore (On-site with travel to partner colleges as needed)About is an AI-first EdTech startup connecting colleges, corporates, and young talents. We enable employability and skill visibility through real-time digital portfolios and smart assessments.Role Overview: We are looking for a Customer Support &...

  • Global Customer Support Associate

    1 week ago

    Coimbatore, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 22,50,000 - ₹ 45,00,000

    Job Opportunity:We are seeking skilled customer support specialists to provide world-class service to our clients. The ideal candidate should possess excellent communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.Key Responsibilities:Handle inbound and outbound...

  • Customer Service Associate

    1 week ago

    Coimbatore, Tamil Nadu, India beBeeCustomerService Full time ₹ 4,50,000 - ₹ 7,50,000

    We are seeking a highly skilled and dedicated professional to fill the position of Customer Service Associate. In this role, you will be instrumental in providing exceptional customer service and support to our clients via chat and email.Key Responsibilities:Provide front-line customer service to policyholders, beneficiaries, agents, and internal customers...

  • Customer Experience Associate

    5 days ago

    Coimbatore, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 25,00,000 - ₹ 45,00,000

    Job Title: Customer Experience AssociateWe are seeking a skilled and empathetic professional to provide exceptional customer support via voice communication. The ideal candidate will be responsible for delivering proactive onboarding, engaging with at-risk customers, and resolving issues related to billing, platform access, and general inquiries.Key...

  • MAC Support Engineer

    1 week ago

    Coimbatore, Tamil Nadu, India TRDFIN Support Services Pvt Ltd Full time

    We are seeking a motivated and customer-focused Mac Support Engineer with 1 year of hands-on experience supporting macOS systems in a professional environment. The ideal candidate should have a solid understanding of Apple hardware and software, a proactive approach to troubleshooting, and excellent communication skills. Key Responsibilities: • Provide...