Associate - Customer Support Specialist

2 days ago

Coimbatore, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 43,20,000 - ₹ 54,12,000

Job Summary:

We are seeking a highly motivated Customer Support Associate to join our team.

The ideal candidate will have excellent communication and analytical skills, with the ability to work independently and as part of a team.

This is an exciting opportunity for someone who enjoys working in a fast-paced environment and is looking to make a positive impact.

  • About the Role:
  • In this role, you will be responsible for supporting end-to-end program execution, including scheduling, tracking, and reporting.
  • You will also coordinate with internal teams, faculty, and external partners to meet program timelines.
  • Your duties will include managing learner onboarding, communication, and engagement during the program.
  • You will collect and analyze program data to identify gaps and suggest improvements.
  • Additionally, you will act as the first point of contact for learners and stakeholders, resolving queries quickly.

Key Responsibilities:

  • Program Execution: Support end-to-end program execution, including scheduling, tracking, and reporting.
  • Team Collaboration: Coordinate with internal teams, faculty, and external partners to meet program timelines.
  • Learner Management: Manage learner onboarding, communication, and engagement during the program.
  • Data Analysis: Collect and analyze program data to identify gaps and suggest improvements.
  • Customer Service: Act as the first point of contact for learners and stakeholders, resolving queries quickly.

Requirements:

  • Bachelor's Degree: Bachelor's degree required.
  • Experience: 0–3 years of experience in program coordination, operations, or a similar role (fresh graduates with relevant skills welcome).
  • Skills: Strong analytical skills with good knowledge of MS Excel and basic data handling. Excellent verbal and written communication skills. Well-organized, detail-oriented, and able to handle multiple tasks. Comfortable working in a fast-paced environment with minimal supervision.

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