Customer Support Professional

2 days ago

Tiruchi, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 80,00,000
Customer Service Representative Opportunity

We are seeking a highly motivated and customer-focused individual to take on this critical role.

This position entails being the primary point of contact for customers, responsible for delivering exceptional service, resolving issues, and ensuring a positive experience across various channels.

Main Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Efficiently identify and resolve customer issues while maintaining a positive attitude.
  • Provide accurate information by utilizing relevant tools and resources.
  • Document customer interactions and update internal databases with details of inquiries, feedback, and actions taken.
  • Collaborate with internal teams to ensure customer satisfaction.
  • Escalate unresolved issues to the appropriate departments as necessary.
  • Follow established communication procedures and guidelines.
  • Contribute to team goals and meet or exceed personal targets for customer satisfaction and issue resolution.

Requirements:

  • Proven experience in customer support or client services is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong problem-solving skills and attention to detail.
  • A high school diploma or equivalent; a college degree is a plus.

This role demands strong communication, problem-solving, and organizational skills, with the ability to work in a fast-paced environment and adapt to changing priorities.

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