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Global Customer Support Professional
3 weeks ago
At a global brand, we are seeking an enthusiastic customer support professional to provide exceptional service to customers and users.
Key Responsibilities:
- Act as the first point of contact for customers, handling inbound queries, emails, and calls in a professional manner.
- Guide customers through onboarding processes and app navigation, ensuring seamless user experiences.
- Collaborate with cross-functional teams to resolve issues and provide accurate information.
- Maintain a calm and empathetic approach when handling escalations and complaints.
- Collect feedback from customers and report recurring issues to improve user experience.
Requirements:
- 0-2 years of experience in customer service or client relations.
- Excellent verbal and written communication skills.
- Strong problem-solving ability with a calm, empathetic approach.
- Comfortable interacting with customers across various channels.
- Knowledge of English is essential; proficiency in other languages is a plus.
About Us:
We offer a dynamic work environment where you can learn, grow, and take ownership of projects. You will have the opportunity to directly impact user experience and contribute to our success.
