Senior Client Support Specialist

7 days ago

Mumbai, Maharashtra, India beBeeClientService Full time ₹ 15,00,000 - ₹ 28,00,000
Client Service Representative

Job Description:

  • Resolve client inquiries via calls, chats, and e-mails for asset and cash transfers related to client support.
  • Work closely with the back office team to manage and resolve all securities-related queries from clients globally, including follow-up on pending transfers/settlements, differences, and breaks.
  • Support operational teams in their day-to-day transactional business in settlement (clarifications and follow-up on settlements completion).
  • Ensure query resolution is completed within agreed service levels and meets client satisfaction.
  • Commit to a culture of continuous improvement centered on client service.
  • Deliver exceptional client service while continuously challenging process efficiency and behavior.

Required Skills and Qualifications:

  • Education: University degree (Bachelors) required.
  • Experience: Previous client service experience in the financial and security services industry, preferably in settlement (securities transfers of all kinds) and/or cash transfers. Alternatively, an MBA apprenticeship with a finance profile or three years of inbound client services experience in the international BPO industry for banking/finance processes.
  • Passion: Dealing with clients and understanding securities and global custody products.
  • Skills: Strong problem-solving skills, ability to work under pressure, focus on client service, and timely resolving of client enquiries.
  • Language: Fluent in English; any other European language is an advantage.

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