Senior Digital Experience Designer

We are a cutting-edge healthcare technology solutions provider. We strive to empower healthcare organizations to be future-ready, leveraging our purpose-driven approach to deliver accelerated growth opportunities for talented professionals. With us, you will experience a unique career journey that celebrates innovation and collaboration. Our team is passionate about creating a differentiated career experience, where you can grow alongside our high-speed growth trajectory.
We prioritize customer satisfaction, ensuring our customers achieve their goals through our relentless focus on customer obsession. We embody bold actions, agile decision-making, and industrious work ethic. If this excites you, read on to discover more about this opportunity.

**Job Summary:**
We seek an experienced Senior UX Designer to join our team. As a key member of our design community, you will play a pivotal role in shaping the user experience across our products and services. Your expertise will ensure seamless interactions, balancing business needs with technical constraints. You will collaborate closely with internal and external teams to maintain consistency across our offerings. Your leadership skills will drive ideation sessions, set clear agendas, and provide actionable design execution plans and frameworks. Additionally, you will develop and present vision and execution maps derived from stakeholder input and user research.

**Key Responsibilities:**
1. **Design Optimization**: Balance user and business needs while addressing technical constraints, ensuring optimal user experience and user interface design. 2. **Cross-Team Collaboration**: Work closely with internal and external CX/UX/UI teams to maintain consistency across products and service lines. 3. **Design Leadership**: Lead ideation sessions, set clear agendas, and provide actionable design execution plans and frameworks. 4. **UX/UI Strategy Execution**: Develop and present vision and execution maps derived from stakeholder input and user research. 5. **High-Fidelity Design Delivery**: Produce development-ready UX/UI deliverables with detailed hand-off documentation for engineering teams. 6. **Research & Testing**: Conduct think-aloud sessions, usability evaluations, and iterate designs based on data-driven insights. 7. **Design System Management**: Ensure consistency in UI and UX across digital products through the maintenance and evolution of design systems. 8. **Documentation & Communication**: Actively use tools like Jira and Aha to maintain structured documentation; participate in regular design huddles. 9. **Risk Identification**: Foresee and communicate UX/UI-related risks or trade-offs within the product development lifecycle (SDLC). 10. **Continuous Learning**: Stay updated with UX/UI trends, contribute to team learning goals, and adapt based on project needs and feedback.

**Requirements:**
1. **Proven Portfolio**: Showcase end-to-end UX/UI projects demonstrating tangible business impact. 2. **User-Centered Design Expertise**: Strong grasp of UCD principles applied across form factors and platforms. 3. **Strong Visual & Interactive Design Skills**: Proficiency in creating compelling interfaces focusing on interaction and usability. 4. **System Thinking**: Ability to build and manage scalable, accessible, and brand-consistent design systems. 5. **Experience with Design Metrics**: Familiarity with measuring and improving UX and UI through user data and journey evaluations. 6. **Collaboration-Driven**: History of successful collaboration with cross-functional teams and stakeholders. 7. **Agile Process Knowledge**: Comfortable working in Agile/SDLC environments with timely updates and iterative design delivery. 8. **Excellent Communicator**: Strong storytelling, written, and verbal skills to convey design rationales and present concepts clearly. 9. **Creative & Analytical**: Ability to ideate creatively while making data-informed design decisions. 10. **Adaptable & Growth-Oriented**: Willing to learn, iterate through failure, and evolve continuously in both UX and UI domains.

**What We Offer:**
We are proud to be an Equal Employment Employer and committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics.

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