Executive Team Member
2 weeks ago
Leadership Role for Customer Services
Key Responsibilities
- Customer Service
- Forge strong connections with customers by understanding their needs, providing empathetic service, and ensuring their satisfaction
- Manage complex customer interactions, resolving issues and concerns through effective communication
- Operations Management
- Review customer satisfaction results, recommend action plans, and implement improvements to enhance service delivery
- Conduct interviews to identify trainable candidates, promoting employee growth and development
- Business Performance
- Achieve business goals by providing efficient, effective, and accurate service
- Manage a team of 15-20 employees, providing direction, coordinating activities, and monitoring performance
- Process Improvement
- Identify process gaps, non-value-added activities, and improve business outcomes through process improvement projects
- Create complex reports, proposals, and business cases to support strategic decisions
Administration and Operational Management
Identify issues and potential solutions in claims business processes, analyzing and evaluating complex claim procedures
Training and Development
Assess unit needs for training and development, providing coaching and feedback, and leading training sessions
Supervisory Responsibilities
This role includes supervisory duties
Preferred Qualifications
7-13 years of related experience and a Bachelor's degree or equivalent experience
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