Senior Ecommerce Operations Manager
5 days ago
Company Overview:
Aditya Birla Fashion and Retail Ltd. is a leading retail company that seeks to excel in the fashion industry.
Job Summary:
We are seeking a highly skilled Senior Ecommerce Operations Manager to join our team. This role will be responsible for handling channel-specific promotions, discounts, and offerings to customers. Additionally, you will plan timelines for seasonal launches, timing cataloguing production, and production launch. The ideal candidate will have 3-6 years of experience in retail and possess excellent business development skills.
Key Responsibilities:
- Develop and implement effective strategies for promotions, discounts, and offerings to increase customer engagement and drive sales.
- Plan and manage seasonal launches, including timing cataloguing production and production launch to ensure seamless execution.
- Conduct market analysis, competitor analysis, and trend analysis to identify opportunities for growth and improvement.
- Analyze customer reviews to improve return management and reduce returns.
- Prepare reports on market trends, competitor analysis, and key performance indicators (KPIs) for senior leadership.
- Collaborate with internal departments (operations, tech, and accounts) to resolve issues and concerns.
- Source samples for e-commerce shoots from other teams and plan shoots as per the current and upcoming seasons.
- Work with third-party vendors to select models, negotiate costs, and plan article selection.
- Ensure image quality control according to marketplace guidelines for different categories.
- Collaborate with merchandisers to improve brand content, maintain listings hygiene, and ensure content consistency to increase online visibility.
Requirements:
- 3-6 years of experience in retail with a focus on ecommerce operations.
- Excellent business development skills, with the ability to analyze market trends and develop effective strategies.
- Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.
- Ability to analyze customer reviews and improve return management processes.
- Knowledge of market trends, competitor analysis, and key performance indicators (KPIs).
What We Offer:
- A competitive salary range: $80,000 - $110,000 per year
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- A comprehensive benefits package
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