Senior Data Center Operations Specialist
2 weeks ago
About Ensono
Ensono is a leading technology adviser and managed service provider. Our team of experts helps organizations optimize their systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration, and cloud-native development.
Job Role:
As a Senior Data Center Operations Analyst, you will be responsible for delivering a highly client-focused support service in a shared or dedicated support environment. You will resolve complex technical client incidents and problems, using your proven communication, analytical, and problem-solving skills to identify, communicate, and resolve issues to optimize our clients' infrastructure.
Key Responsibilities:
- Minimum 3-5 years of experience in Mainframe Operations.
- Strong knowledge of Mainframe Operations, including batch monitoring, console operations, ad hoc job scheduling, and IPL activities.
- Extensive experience with scheduling tools such as OPC, CA7, ZEKE, Control-M, and ESP.
- Able to provide 2nd-level support for system and online monitoring, batch ABEND & recovery, and system restarts.
- Strong knowledge of MVS, VTAM, JCL, IPL, HMC concepts, TSO, JES2, CICS, TAPE, and SDSF.
- Able to understand JCL structure and make necessary changes per instructions from application programmers.
- Sound knowledge of ITIL processes, including problem, incident, and change management.
- Ready to work in 24/7 environments.
Requirements:
- 8+ years of experience.
Operational Requirements:
- Check each system for outstanding messages and batch abends on a regular basis.
- Scan batch output to find the actual cause of failure.
- Push critical batch to meet SLAs.
- Able to understand and perform customers' documented procedures.
- Able to identify tasks or issues that can be improved and send tickets to the correct team.
- Able to determine quickly the severity of a problem and make appropriate escalations.
- Run client batch schedules.
- Triage for job errors and user situations.
- Monitor batch, systems, and alerts.
- Start and stop subsystems (JES, IMS, DB2).
- Create and manage incident and request tickets.
- Provide client reporting (batch).
- Ad hoc job scheduling.
- Printing support, schedule restores, and project work.
- Break-fix support and application startup/shutdown.
Soft Skills:
- Excellent oral and written communication, interpersonal, and time-management skills.
- Ability to work in a flexible, team-oriented, and constantly changing environment.
- Ability to communicate effectively and consistently with all levels of the organization and work independently without direct supervision.
- Ability to support and help senior team members in correcting production incidents.
- Good technical writing and documentation skills and willingness to adequately document all work performed.
Location: Pune
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