Senior Data Center Operations Specialist

3 weeks ago

Pune, Maharashtra, India Ensono Full time
About Ensono

Ensono is a leading technology adviser and managed service provider, dedicated to accelerating clients' digital transformation and achieving business outcomes that stand the test of time. Our team of experts helps organizations optimize their systems across any hybrid environment, offering services such as consulting, mainframe and application modernization, public cloud migration, and cloud-native development.

Job Role

As a Senior Data Center Operations Analyst, you will be part of the Mainframe Operations team, reporting to the OPS Manager. Your primary responsibility will be to deliver a highly client-focused support service in a shared or dedicated support environment, exceeding client expectations in technical resolution and customer service.

Key Responsibilities
  • Minimum 3-5 years of experience in Mainframe Operations
  • Strong knowledge of Mainframe Operations, including batch monitoring, console operations, ad hoc job scheduling, and IPL activities
  • Extensive experience with scheduling tools such as OPC, CA7, ZEKE, Control-M, or ESP for production/batch monitoring
  • Ability to provide 2nd-level support for system and online monitoring, batch ABEND & recovery, and system restarts
  • Strong knowledge of MVS, VTAM, JCL, IPL, HMC concepts, TSO, JES2, CICS, TAPE, and SDSF
  • Ability to understand JCL structure and make necessary changes per instructions from application programmers
  • Sound knowledge of ITIL processes, including problem, incident, and change management
  • Ability to work in 24/7 environments
Requirements
  • Experience with 8+ years
  • Ability to check each system for outstanding messages and batch abends on a regular basis
  • Ability to scan batch output to find the actual cause of failure
  • Ability to push critical batch to meet SLAs
  • Ability to understand and perform customers' documented procedures
  • Ability to identify tasks or issues that can be improved and send tickets to the correct team
  • Ability to determine quickly the severity of a problem and make appropriate escalations
  • Ability to run client batch schedules
  • Ability to triage job errors and user situations
  • Ability to monitor batch, systems, and alerts
  • Ability to start and stop subsystems (JES, IMS, DB2)
  • Ability to create and manage incident and request tickets
  • Ability to provide client reporting (batch)
  • Ability to perform ad hoc job scheduling
  • Ability to provide printing support, schedule restores, and project work
  • Ability to provide break-fix support and application startup/shutdown
Soft Skills
  • Excellent oral and written communication, interpersonal, and time-management skills
  • Ability to work in a flexible, team-oriented, and constantly changing environment
  • Ability to communicate effectively and consistently with all levels of the organization and work independently without direct supervision
  • Ability to support and help senior team members in correcting production incidents
  • Good technical writing and documentation skills and willingness to adequately document all work performed
Primary Location

Pune

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